Terms & Conditions
Clear arrangements for a personal journey. Read these terms alongside your written proposal and booking confirmation.
Who we are and what we arrange
VIP Luxe Travel is the travel brand identified in the business details below. We design private Morocco itineraries and coordinate accommodation, ground transport, guides and optional experiences. Your written proposal identifies whether we contract as organiser, agent or intermediary for each service and names the contracting legal entity.
Your bespoke proposal
An enquiry begins a planning conversation. Routes, prices, hotel examples and optional activities displayed online are not a booking confirmation. We prepare a dated written proposal stating the itinerary, service categories, currency, inclusions, exclusions, supplier conditions and validity period.
Reservations and confirmation
Review the complete proposal and the applicable conditions before accepting. A booking is confirmed only when the contracting business sends written confirmation after the required acceptance, supplier checks and payment arrangements. The lead traveler is responsible for ensuring that all party members have received the relevant information.
Deposits, balances and payment
The deposit, balance deadline, accepted payment methods, payment-provider fees and any currency conversion terms must be specified in your written proposal before payment. We do not publish a universal deposit percentage or balance deadline. Never send full card details through the enquiry form. Any consequences of late payment must be stated in the accepted booking conditions.
Changes requested by you
Ask for changes in writing as early as possible. We will explain availability, supplier charges and any planning fee before you accept an amendment. A revised itinerary or price is binding only after written agreement. Changing a traveler name, date or room category may be treated as a cancellation and new booking by a supplier.
Cancellation and refunds
Cancellation must be sent through the contact channel in your booking confirmation. The applicable cancellation schedule, non-refundable services, refund method and processing period must be supplied before booking and accepted with your proposal. No fixed refund entitlement or deadline is invented here. Mandatory consumer rights take precedence over conflicting contractual terms.
Suppliers and service standards
Hotels, guides, carriers and activity operators may have their own conditions. We disclose relevant terms before confirmation. Named property examples do not imply a partnership or reserved inventory. Room, tent, vehicle and guide categories are those expressly confirmed; a private room or vehicle does not mean exclusive use of an entire property or site.
Transport, accommodation and optional experiences
Private chauffeur services operate on the agreed route and timetable. Air charters require separate operator confirmation of aircraft, permissions, baggage and operating conditions. Optional excursions and treatments are included only when listed in the proposal. Tell us about accessibility, mobility, dietary and room requirements during planning so suitability can be discussed with providers.
Insurance and travel requirements
Arrange suitable travel insurance covering cancellation, medical care, repatriation and planned activities. Each traveler must check passport validity, visas, entry rules, health advice and transit requirements with the competent authorities for their nationality and itinerary. We can help coordinate information but cannot guarantee admission or insurance cover.
Unforeseen events and itinerary adjustments
Weather, road closures, public restrictions and events beyond reasonable control may affect services. We will explain material changes, available alternatives and applicable rights under the booking contract and mandatory law. This clause does not remove rights that cannot lawfully be excluded. No blanket waiver of liability is created.
Your responsibilities
Provide accurate traveler information, respect local laws and customs, follow reasonable safety instructions and treat hosts, staff and environments with care. Disclose practical requirements through an appropriate secure channel. Do not send passports, medical records or payment-card data through this website’s general enquiry form.
Complaints and resolution
Raise a service issue promptly with your local contact so a practical solution can be attempted during travel. Send any unresolved complaint in writing with your booking reference and supporting information through the channel in your confirmation. The complaint procedure and any applicable response deadline must be provided with the booking terms.
Applicable law and contact
The governing law and competent dispute forum must be identified in the accepted booking conditions after review for the contracting business and relevant consumer markets. Mandatory consumer protections remain unaffected. Until the business details below are completed, use the private enquiry page for questions about these terms.
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Business details to confirm
These fields must be completed by the business before booking contracts are issued.
- Legal business name
- [To be completed by the business]
- Registered address
- Av. Mohamed El Fassi, Agadir 80000
- Registration and travel licence
- [To be completed by the business]
- Business and privacy contact
- info@vipluxetravel.com
- Contracting role
- [To be completed by the business]
- Deposit and balance schedule
- [To be completed by the business]
- Cancellation and refund schedule
- [To be completed by the business]
- Applicable law and dispute forum
- [To be completed by the business]